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Reallang

Saying the number first, and then saying nothing

Linda Park

Compensation Manager, 2,000-person company12 minChicago, IL

(Work conversations)

The hardest two seconds in a salary conversation are the ones straight after your figure. Most people fill them, and filling them is what costs the money.

Aug 30, 20266 minutes

Say one number, or a narrow range

A wide range is heard as the bottom of the range. A vague answer is heard as no answer and hands the anchor to the other side. So: one figure, or a range whose floor you would genuinely accept, said plainly.

This is easy to agree with and physically difficult to do, which is the entire argument for rehearsing it. The words are short and they come out of your mouth differently the first time.

Then stop talking

Two seconds of silence. That is the whole technique and almost nobody manages it on the first attempt: the number lands, nothing happens, and the discomfort produces a sentence like but obviously I am flexible, which undoes it.

The silence is not a trick played on the other person. It is the interval in which they decide, and every word you add during it is a word they use to decide downwards.

Justify only when asked

Pre-justifying is the second most common mistake. It signals that you expect resistance, and it gives away the evidence before you needed to spend it.

When they do ask, one piece, specific. Market data, a competing offer, the scope of what you are doing now. Three general reasons are weaker than one concrete one, because the weakest reason is the one that gets argued with.

Do not accept the first improvement

The first better number is rarely the last one. Accepting it in the same breath is how a negotiation ends at the second-best outcome and feels like a success.

Linda Park has a band to stay inside and a reason for every figure, which is what an HR business partner actually is. Run the offer scenario before an offer exists, the sentence is much easier to say the second time, and the second time should be the real one.

Who this is about

Linda Park

Compensation Manager, 2,000-person company

Linda has made about four hundred offers and has never once been surprised by a counter. She has a band for every role, she cannot go above it without a reason she can write in a box on a form, and she will tell you that plainly. What she will not do is name a number first, react to yours, or hurry. She is not your adversary; she is the person who has to defend your salary to a committee that has never met you. Give her something she can write down, a competing offer, a market band with a source, a result with a number, and she will use it. Give her 'I feel I deserve more' and she will nod, write nothing, and move on. She is from Chicago, has two teenagers, and negotiates the way she parks: once, decisively.

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Linda Park, compensation manager, 2,000-person company

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