5 min freeYour first shift
Diane Prescott
Guest at the front desk, room 402
Runs rooms pitched at confident fluency and advanced fluency
American EnglishFace to face, no screen between you, from Boston, MAEvery time like the first
5.0(2)
From 8 min
A session of any length
First 5 minutes free
In Diane’s words
The heating in Diane's room has not worked for two nights and she has told someone about it twice.
She is not shouting. She is doing the thing that is much harder to handle: speaking quietly, quickly, and in long sentences full of the words hotels use, comped, folio, escalate. This is the hardest conversation in the everyday track, and not because of vocabulary. It is hard because apologising is easy and she does not want an apology, she wants to know what you are going to do and when. Getting there means understanding a complaint delivered at full speed by somebody who has already lost patience with the last two people she told.
1min
They speak first, about a second after you press start. There is no press-to-talk and no waiting for your turn.
4min
Four minutes of the real thing, at the real pace, with the interruptions where a real one would put them.
1min
Your pace, your pauses and your filler words are counted within a second, and the score follows. Nobody asks for a card to hear it.
What a score from Diane is worth
How the score is worked out here
Three things, and you can read what each one actually means. None of them turn this into an exam: talk to this person as often as you like, and the score is there only if you want it.
Run on Diane
Cleared
Published criteria
The criteria and their weights are visible before you speak.
- Here
- Quiet and fast is harder than loud and slow, and it is what an experienced guest actually sounds like.
- Held by
- Published in advance; changes go through review
- Method
- Before you speak you can see what is being measured and how much each thing is worth, as percentages that add up to a hundred. That is checked automatically: a set whose percentages do not add up never reaches the site.
Situations and levels
What Diane runs, and what a fortnight of it costs
A minute costs the same whoever you talk to: the expensive part is the model, not the person. Move the sliders to match the two weeks you actually have.
Situations
Difficulty
What it costs to rehearse this properly
Three runs across a week is what changes an answer. Move the sliders to your own plan. Nothing renews, and nothing is charged until you buy minutes.
- Minutes of talking in total
- 48
- What that costs here
- $21
- The same conversations with a native speaker
- $300
- You do not spend
- −$279
Ratings
What 2 people made of Diane
Every one of them finished a conversation with Diane before they could leave a rating. One conversation, one rating — the rule is in the database, not in a form. That is why the number under the stars means something.
5.0
2 ratings
- 52
- 40
- 30
- 20
- 10
Every one left after a session with Diane
Diane was calm, which somehow made the complaint harder. I had to summarise two nights of problems before offering a fix.
After a session with Diane
1 person has talked to Diane, rated it and written about it. Ratings left through the product will join these, and only a finished conversation can leave one.
Compared with a live native speaker
14 conversations with Diane for the price of one with a native speaker
Talking with a live native speaker is the best practice there is, and it is priced like it: from $50 a conversation, at a time that suits them. Here a conversation costs $3.52, starts when you press the button, and can be had again tomorrow.
A conversation with a native speaker
$50
A conversation here
$3.52
Nothing to book, and the same conversation can be had as many times as you like.
| A live native speaker | Reallang | |
|---|---|---|
| What one conversation costs | From $50 | $3.52 |
| When you can talk | When they have a slot | Now, or at six in the morning |
| Who is across the table | The same person every time | A recruiter, a doctor, a neighbour: 56 people |
| Will they interrupt you | Rarely. You are the one paying | Yes, like in real life |
| Feedback in writing | Usually none | 60 seconds later, quoting you |
| A real person across the table | Yes | No, an AI person |
The last row is the honest one: a real person is a real person, and nothing replaces that. But getting comfortable speaking takes dozens of conversations, not one a week at $50. Your teacher teaches you the language; this is the practice in between.
Start a session
Pick the meeting, and Diane starts talking
There is no calendar, because there is nothing to wait for. Choose which conversation it is, allow the microphone, and a second later you are talking.
Which conversation are you having?
Diane Prescott runs one meeting. They are different conversations, not easy and hard versions of one, and each has its own criteria.
What counts as going well
Understand the complaint, say what happens next and when, and do not promise what you cannot do.
Diane Prescott
American English · cold
Every time like the first
How they speak
- The score
- 60 seconds after
- This session
- $3.52
- After that
- $3.52
- The first 5 minutes cost nothing and no card is asked for.
- We ask for your microphone before the conversation starts, never after.
- Audio is not stored. The written record of the conversation is, because the score quotes from it.
Also free the first time
Who to talk to after Diane
Ranked against Diane on whichever line you are choosing by. Save two or three and read them side by side.
- 5 min freeYour first shift
5 min freeBehind the counter
5 min freeNeighbours
5 min freeNeighbours