Terms of use

These terms govern access to and use of Reallang — the website, the mobile applications and the interfaces that serve them. The service is provided by Amiscon Global S.L., a sociedad de responsabilidad limitada incorporated in Spain, tax number B70862099, registered office in Valencia, Spain ("we", "us"). Contact: [email protected].

By creating an account, opening a session or making a purchase you accept these terms. If you do not accept them, do not use the service.

An account is for people aged 18 or over. By creating one you confirm that you are 18 or over and have legal capacity to enter into this agreement. An account found to belong to a person below that age is closed and the personal data attached to it is deleted.

A student taking part through a teacher's or a school's room is a separate case and must be aged 13 or over. They hold no account, buy nothing and enter into no contract with us; the teacher or school that sent them the link is responsible for them, on the terms in the section on students below.

Where a term applies only to a consumer — a person acting outside a trade, business or profession — it says so. The remaining terms apply to everybody.

The mobile applications are distributed through the App Store and Google Play under the Enbrig developer account. The service behind them is the one described here and it is provided by Amiscon Global S.L.; a purchase made inside an application is a purchase from that company, and these terms apply to it.

Reallang is rehearsal software. You hold a spoken conversation with a generated character and receive a score against criteria published in advance.

No character in the catalogue is a real person. The names are invented and the portraits are generated. No character is a teacher, an examiner, a lawyer, an immigration officer or an employer, and none acts on behalf of any such person or body.

A session is not tuition, legal or immigration advice, representation, or an official assessment of any kind. A score is a record of that session and nothing further.

A room a teacher has marked as a classroom room produces no score, band, grade or assessment of any kind. Nothing about the student is worked out, and nothing is generated about them in words either.

A score does not predict the result of an official examination. Examination scenarios follow published formats; they are unofficial, are not affiliated with any examining body and are not endorsed by one.

A visa or immigration scenario does not predict the outcome of any application, and no statement made within a session may be relied upon as advice about one.

No score assigns a proficiency level to a person. Difficulty describes the scenario.

No outcome is promised or warranted: no offer of employment, no visa, no place, and no mark in any examination.

Scores and feedback are produced by automated systems and may contain errors. They are provided for practice. How a score is reached, and how to have one reviewed, is described in the privacy policy.

Nothing the service produces is a mark, a grade, a qualification or an assessment of a person, and it may not be used as one — by a school, by an employer, or by anybody else — nor relied on to take a decision about somebody.

One account per person. You are responsible for keeping your credentials secure and for everything done through your account until you tell us it has been compromised.

One live session per account at a time, and one free first session per device.

The following are not permitted: sharing, transferring or reselling access; automated, scripted or bulk use; circumventing session, device or rate limits; extracting or attempting to extract the instructions behind a character, the criteria or any underlying model; reverse engineering or copying the service; uploading or transmitting unlawful material; impersonating another person; and presenting any output as an official assessment, qualification or decision.

A student opening a teacher's link does not register. A technical identifier is created for their device so the conversation can run and be billed to the teacher's side; it carries no name and no email address, and it cannot be signed into. The label they type is what their teacher asked them to type, and it is not verified and not an identity.

You may close your account at any time. What happens to your data when you do is set out in the privacy policy.

You buy minutes of conversation. The minutes in a sprint expire with the sprint and monthly minutes do not carry over; both are stated on the plan before purchase, and an expired minute has no value and is not refunded.

Minutes are consumed by the second, measured by the server clock, from the opening of a session to its close. Measurements reported by a browser or an application are not used for billing. A session that ends early is charged for the seconds recorded by the server.

Prices are those shown at the time of purchase, in the currency shown, and they include any value added tax due where you live. The tax is worked out at checkout from the country you are in and is itemised on your receipt; a business giving a valid EU VAT number is reverse-charged instead. Payment is processed by a payment service provider; card details do not reach our servers.

Purchases made in the iOS or Android app are sold and charged by Apple or Google, under their own terms, at the price and in the currency the store shows. A subscription bought there renews automatically for the same period until it is cancelled in the store's account settings at least 24 hours before the period ends; its minutes are granted at the start of each period and do not carry over. A request to refund a purchase made through the App Store or Google Play is decided by Apple or Google under their rules, not by us.

A purchase is made by the account holder, who is 18 or over. Minutes for a class are bought by the teacher or the school, not by the students.

The record of top-ups and charges is available on your account page. Entries are not deleted or altered; a correction is recorded as a further entry.

Minutes are digital content supplied immediately. At the moment of purchase, and again before each session opens, you give your express prior consent for supply to begin at once and you acknowledge that by giving it you lose the right of withdrawal. That consent is recorded against the purchase and confirmed in the receipt sent to you.

Accordingly, and as provided by article 103(m) of the Spanish consumer act and article 16(m) of Directive 2011/83/EU, there is no right of withdrawal in respect of minutes once supply has begun.

No refund is given for minutes that were not used, for minutes that expired with the plan to which they belonged, for a change of mind, for dissatisfaction with a score or with a character, for a device or a connection that could not run a session, or where an account is closed because these terms were breached.

Two things are not refunds and are unaffected by this section, because the law does not permit them to be excluded. First, an amount charged for a session that did not take place is restored in full. Second, where the service is not as described in these terms, you retain the remedies given to you by the legislation on digital content and services. Neither requires a request beyond telling us.

An entry in your history of top-ups and charges must be disputed within thirty days of appearing there; after that period it is treated as accepted. A dispute is raised at [email protected]. We aim to reply within 4 hours and to settle within 2 working days.

A payment reversed through your bank or card issuer after minutes have been supplied is a debt owed to us. The account is suspended until it is settled, and any minutes remaining on it are cancelled.

Where you are a consumer and a mandatory rule of the law of the country in which you are habitually resident gives you a right that this section does not, that rule applies.

The characters, the portraits, the scenarios, the assessment criteria, the instructions behind them, the software, the texts and the marks are owned by Amiscon Global S.L. or used by it under licence.

You are granted a personal, non-exclusive, non-transferable and revocable right to use them for your own rehearsal for as long as your account is open. No other right is granted, and in particular no right to copy, publish, distribute, adapt or use them to develop or train any other product or model.

The transcripts of your conversations and your scores belong to you. You may export them and you may delete them. You grant us the right to store and process them for as long as is necessary to provide the service, to produce and to explain a score, and to meet our legal obligations.

Where you contribute characters or criteria under the author programme, the share and payment terms are those published on the authors page on the date you accepted them. A payment already settled is not recalculated.

A teacher operating a storefront writes the scenarios in it, may adapt the character who runs them, and may upload a logo and a photograph. That material remains theirs and is published on their instruction.

By uploading material the teacher warrants that they hold the rights to publish it, including the consent of any identifiable person appearing in a photograph, and grants us the right to host, reproduce and display it for the purpose of operating the storefront. The teacher indemnifies us against any third-party claim arising from that material.

Reallang does not review that material before publication. On obtaining actual knowledge that material is unlawful or infringes a right, we remove it or disable access to it without delay, which may include suspending the storefront. A suspended storefront ceases to operate and its scenarios are withdrawn; the transcripts and scores of its students are not deleted.

Minutes bought on a teacher's storefront are sold by Amiscon Global S.L. as merchant of record: we take the payment, and the section on refunds applies to it in the same way as to any other purchase. The teacher receives the agreed share, paid monthly against the seconds their students spoke.

A teacher may ask us to send an invite by email or text message to people they teach. The teacher chooses the recipients and the language; the text is ours, fixed, and cannot be changed. We send it on the teacher's instruction and on their behalf.

By sending invites the teacher warrants that every recipient is their own student, or that student's parent or guardian, that the teacher obtained the address or number lawfully, and that the recipient has agreed to be contacted about the course or expects to be. The teacher is responsible for that basis and indemnifies us against any claim or penalty arising from an invite sent to somebody who had not agreed.

Each person receives at most one invite and two reminders from the same teacher. Anybody can stop invites to their address or number for good, from every teacher, with the link at the bottom of the email or at the foot of the page the invite opens.

A teacher or a school may mark a room as one for students under 18. This section applies to those rooms and to the account holder who created them, who is responsible for the students they send the link to. We have no relationship with those students and no way of knowing who they are.

By marking a room, the account holder warrants that its students are aged 13 or over, that no student under 13 is directed to it, and that they hold whatever authority or parental consent the law of their own country requires in order to have those students take part.

Such a room produces no assessment. Nothing from it may be presented as a mark or used to take a decision about a student — not a grade, not a placement, not a report to a parent. The minutes spoken are a usage record and the basis on which the teacher is paid; they are not a measure of anybody.

The account holder must not instruct students to enter anything beyond the label their class uses, and must not enter or invite into the service any data revealing health, beliefs, origin or any other special category.

The account holder indemnifies us against any claim arising from a failure to hold the authority or consents warranted above.

We use reasonable efforts to keep the service available. It is not warranted to be uninterrupted or free of errors, and it depends on third-party providers we do not control.

When capacity is exhausted a session is refused before it opens and nothing is charged. If a session cannot start, no minutes are consumed.

Planned maintenance is announced in the product in advance. We may change, suspend or discontinue any part of the service, including individual characters, scenarios and criteria; a change of that kind does not give rise to a refund. If the service is discontinued altogether, minutes not yet used are refunded, which is the only case in which they are.

Neither party is liable for a failure to perform caused by an event beyond its reasonable control, for as long as that event lasts.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that may not be excluded or limited under Spanish law.

Subject to that, our total liability arising out of or in connection with the service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim.

We are not liable for a decision taken about you by a third party — an employer, an educational institution, an examining body or a public authority — nor for any use you make of a score or a transcript outside the service.

Where you are a consumer, this section does not reduce any right you have under the consumer legislation of the country in which you live.

You may terminate this agreement at any time by closing your account.

We may suspend or terminate access where you breach these terms, where the account is used unlawfully, where payment fails, or where we are required to do so by law. We give notice and, where the breach can be put right, a reasonable opportunity to do so, unless the breach is serious or notice is prevented by law.

If you close your account, minutes remaining on it are cancelled and are not refunded. If we terminate the agreement for your breach, the same applies. Only where we terminate without cause are minutes not yet used refunded.

The sections on rights in the content, liability, and governing law survive termination.

These terms are governed by Spanish law. If you are a consumer, that choice does not deprive you of the protection of the mandatory provisions of the law of the country in which you are habitually resident, and you may bring proceedings in the courts of that country. If you are not a consumer, the courts of Valencia have exclusive jurisdiction.

A complaint may be sent to [email protected] and is answered in writing. We are not adhered to a consumer arbitration board; if a complaint cannot be resolved between us, the consumer authority of your place of residence and the courts remain available to you.

We may amend these terms. An amendment is published on this page with the date above and is notified in the product before it takes effect. Minutes already purchased remain governed by the terms in force at the time of purchase. Continued use after an amendment takes effect constitutes acceptance of it. If an amendment materially reduces your rights and you reject it in writing before it takes effect, the account is closed and minutes not yet used are refunded.

If any provision of these terms is held to be invalid, the remainder continues in force. We may assign this agreement to another company in connection with a transfer of the business, provided your rights under it are not reduced. These terms, together with the privacy policy and the plan you bought, are the whole of the agreement between us.